Frequently Asked Questions
Check out detailed answers to commonly asked questions below!
Plant Care and Usage
What is hydroponics?
Hydroponics is a soilless farming method where plants grow in a water-based nutrient solution instead of soil. It allows precise control over nutrients and promotes optimal plant growth, making it ideal for indoor or limited-space cultivation.
How accurate are Folia's plant care recommendations?
Folia's recommendations are based on extensive research and user experiences. While they provide valuable guidance, it's essential to consider your specific local climate and conditions for the best results.
What seeds can I use?
Most seeds for hydroponic plants are compatible with Folia's growing system. We recommend checking out this page from Dengarden for a few ideas.
Can I change the seeds that come with my Folia?
Yes, you have the flexibility to choose and change the seeds according to your preferences. Folia allows you to customize your garden by selecting from a wide variety of plants.
How many plants can I grow in one Folia?
You can grow up to 21 plants.
How often do I need to add plant food?
The frequency of adding plant food depends on the type of plants you're growing and their growth stage. Folia's smart system will provide you with timely notifications and recommendations based on the needs of your plants, ensuring they receive the right nutrients at the right time. This will typically be around one week.
How do I start new plants?
Starting new plants is easy with Folia. You can use seed trays or start seeds directly in the device.
Product Details
Where are Folias made?
Folias are 3D-printed and assembled in the United States. Materials are sourced globally.
What are the lumens of the lights?
Per light, the specifications are T5 LED 100 ~ 277 VAC, 50/60 Hz, 10 W, Full Spectrum, 23-24 inches.
What materials is Folia built with?
Folia is made with polylactic acid (PLA), which is a biodegradable and compostable plastic made from renewable resources such as corn starch or sugarcane.
What maintenance is needed for Folia?
Folia requires minimal maintenance. Regularly check water levels, clean the system as needed to prevent algae, and change app settings to optimize growth (e.g., frequency of watering).
Does my garden come with a warranty?
Yes, Folia gardens come with a limited warranty to guarantee your satisfaction. Please refer to our warranty policy for specific details regarding the coverage and duration of the warranty.
Garden Setup and Maintenance
How do I set up Folia?
Setting up Folia is straightforward and user-friendly. Follow the step-by-step instructions provided in the user manual. If you encounter any difficulties, our customer support team is available to assist you.
What are the Wi-Fi requirements?
Folia requires a standard 2.4 GHz Wi-Fi connection with a stable internet connection.
Where in my house can I place Folia?
Folia gardens are designed for both indoor and outdoor use and can be placed in various locations such as kitchens, living rooms, or offices. Choose a location with access to power outlets for the best results.
How do I add water?
Adding water to your Folia garden is easy. Follow the instructions in the user manual to refill the water reservoir as needed. The system will also alert you when it is time to add water.
How do I clean and take care of the Garden?
Regularly clean the components of your Folia garden to ensure optimal performance and plant health. You can use mild, non-toxic cleaning agents such as dish detergent.
Do I need an EC/pH sensor?
EC/pH sensors can be beneficial for plant growth, but they they are not mandatory. Please note that Folia's sensors do not currently monitor EC/pH levels.
Customer Support
Is my personal gardening data secure on Folia?
Yes, we prioritize the security and privacy of your data. Folia follows industry best practices to safeguard your personal gardening data.
What do I do if I need help with a specific gardening problem?
If you encounter any gardening challenges, our team is here to assist you. Reach out through our app or website, and our experts will provide personalized guidance to help you resolve the issue.
Do I get free shipping?
Shipping policies may vary based on your location and the ongoing promotions. Please check our website or contact our team for the most up-to-date information on shipping options and costs.
What is your refund policy?
Folia offers a 30-day refund policy. Our refund policy is designed to ensure your satisfaction with Folia. Please contact our team for detailed information about our refund policy.